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Email: support@total.com
Phone: 1-800-Total-Theme
Address: Las Vegas, Nevada

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What Can We Do For You?

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Lucy Watts MBE
What Can Lucy Do For You?
Services
On This Page
  • Support Brokerage
  • Independent Advocacy
  • Care and Support Planning
  • Consultancy
  • Training
  • Speaking
  • Facilitation

Support Brokerage

Support brokerage is the process where a broker works with an individual or a team to set out goals and plans for their health and wellbeing, and finding ways to achieve and facilitate those goals and outcomes, using a collaborative, person-centred process and identifying and making use of all resources available. The broker also facilitates the individuals’ contribution to their own care, and enables creative thinking about how to holistically achieve (as far as is possible) the desired life for the individual. This can include working with a budget set by the NHS (via the local Clinical Commissioning Group or CCG), or Social Services (via the Local Authority) and building a package of care and support, as outlined in a personalised care and support plan, to meet the needs of that individual moving forwards with the funding allocated. This budget may also take note of other resources, such as benefits, grants, and other sources of income such as Access to Work. The support broker works closely with the individual – where able – and the family or circle of support, and ensures that they are central to the care and support provided.

Lucy offers her services as a Support Broker with particular expertise in NHS Continuing Healthcare and Personal Health Budgets, but works across the spectrum including social care personal budgets and direct payments, integrated budgets, and support brokerage for non-statutory support such as through the transition to adulthood, independent living, creating health passports, creating care and support plans across services and more.

Lucy has an OCN qualification in Support Brokerage with Imagineer Development UK CIC/Support Brokerage Network and undertakes regular CPD including safeguarding.

Independent Advocacy

Lucy offers Independent Advocacy, fighting for the rights and needs of individuals and their families/carers. This may involve working with you to outline goals and wishes, attending meetings with and for you, writing letters, doing research, hoping you identify services and support you need, helping you to fight for funding or services you need, identifying resources, making referrals, liaising with other professionals on your behalf, as well as helping you learn skills and gain an understanding of the system and how to work with – and within – it, teaching you skills and building up your confidence, Lucy’s particular areas of expertise include NHS Continuing Healthcare, Personal Health Budgets, NHS and healthcare, disability and human rights, patient rights, personalised care and support planning, health passports, complex medical needs (including tracheostomy, TPN, IVs, PEG, JEJ, stomas, oxygen, NIV/NIPPV, syringe drivers, home infusions and so on), self-directed support, social care (including social care direct payments and personal budgets), integrated budgets, NHS Children and Young People’s Continuing Care, transition to adulthood and adult health services, Care Act 2014, NHS Complaints, shared decision making, carer’s rights and needs, rare disease and highly specialised services, personalised care, and much more.

Fee: £30 per hour (or other rate by prior agreement).

Lucy has a Level 2 Award in Independent Advocacy and undertakes regular CPD including safeguarding.

Care and Support Planning

Lucy is able to offer personalised care and support planning or person-centred planning, as well as health passport development, emergency care planning, and developing care and care management plans for carers and nurses to work from in the delivery of the person’s day-to-day care – delivered in partnership with your clinical lead, social worker, health professionals and those with expert knowledge about an aspect of your care. Lucy is not a medical professional, she is a qualified Support Broker (accredited by Imagineer UK Development CIC and a member of the Support Brokerage Network) and Independent Advocate (with a Level 2 qualification in Independent Advocacy and years of experience) who combines this professional training and experience with knowledge gained through her own lived experience to support people with various aspects and types of care and support planning.

Fee: £35 per hour or a day rate (up to 8 hours) of £250.

Consultancy

Lucy can offer consultancy on a range of different topics and areas. This includes disability; healthcare; social care; disability and human rights; the social model of disability; self-directed support including Personal Health Budgets; palliative care, hospice and end of life care services, policy and advocacy; co-production and patient involvement; patient experience; patient rights in healthcare; service design; quality improvement; co-research and digital co-production methods; disability and employment; disabled entrepreneurship; physical accessibility; equality, diversity and inclusion with a focus on disability and complex needs; strategy and strategic planning (including participatory strategic planning); user-led organisational structures; user-led change management and innovation; lived experience leadership and training; and inclusive governance.

Lucy can offer consultancy at a day rate of £450 or a half-day rate of £275.

Training

Lucy can offer training on a range of areas. This includes:

  • NHS Continuing Healthcare
  • Personal Health Budgets
  • Support Brokerage, especially for NHS Continuing Healthcare and Personal Health Budgets
  • Self-directed Support
  • Developing personalised care and support plans
  • Patient experience
  • Co-production and patient involvement
  • Supporting people with Personal Independent Payment forms
  • Helping parents with Disability Living Allowance forms
  • Gathering evidence for assessments and reviews
  • Transition to adulthood
  • Developing health passports
  • Personalised care
  • Shared decision-making
  • Disability rights
  • Disability, agency and autonomy
  • Young adult palliative and hospice care
  • Co-research with young disabled people
  • Disability and sexuality (with the Open University Sexuality Alliance)
  • Writing an NHS complaint
  • Planning for end of life care (advance/anticipatory care planning)
  • Assistance Dog awareness and access

Don’t hesitate to get in touch and ask Lucy about other training or to build bespoke packages. Cost depends on duration of training, level of bespoke development, travel distance and other variables.

Also check out Lucy’s other business, www.livedexperiencelearning.co.uk for lived experience-led training.

Training

Lucy can deliver speeches on a range of topics and issues. This includes keynote speeches, after dinner speaking, motivational talks, health and social care speeches, informational and educational talks, personal narratives, and more.

This includes – but is not limited to – speeches on:

Personal speeches:

  • Living with a life-limiting illness, knowing you are going to die prematurely and managing to continue living life to the fullest
  • One sentence that transformed my life (my TEDx talk from TEDxNHS 2019)
  • Life as a disabled person and overcoming obstacles
  • Being a change maker
  • How I effected change with the World Health Organisation and influenced its Director-General
  • I became the role model I needed growing up: now I want to inspire the next generation
  • The impact of stories in innovation and change
  • Every movement starts with a story
  • The power of personal narratives
  • How we can all make a difference
  • How knowing I was dying, taught me what it means to live
  • I couldn’t find a career so I made one for myself
  • I became the advocate I needed: the importance of advocacy in disabled people’s lives

Disability talks:

  • Disability rights
  • The social model of disability
  • The independent living movement
  • Disabled identity
  • Disability activism
  • Change-making as a disabled person
  • We need to raise our expectations of disabled people to help them reach their full potential
  • Independence doesn’t mean what we think it does. Disabled people are independent too
  • Disability, employment and entrepreneurship
  • Animals, pet therapy and disabled people’s mental and emotional wellbeing
  • Assistance Dogs and the way they transform lives

Healthcare and social care topics:

  • NHS Continuing Healthcare
  • Personal Health Budgets, including how Lucy innovated a very unique package
  • Being an Independent Advocate
  • Being a Support Broker
  • Patient rights in the NHS
  • Co-production and patient involvement
  • Palliative, hospice and end of life care
  • Be your clients’s hero: the impact of independent advocacy
  • Self-directed support – its origin, its creation, legislative changes and its transition into mainstream health and social care
  • Patient experience
  • Personalised care and support planning
  • Transition to adulthood
  • Personalised care
  • Shared decision-making
  • What is wellbeing? How do we achieve it?
  • Supporting unpaid and family carers

Other:

  • Non-standard career paths and the benefits of entrepreneurship
  • New co-research methods: using digital tools to facilitate research co-production and data gathering

Amongst others.

Fees:

Click here to reveal the fees

Fees:

Fee for NHS and small organisations/small charities

For a speech 45 minutes in length or less, is

  • £500

50 mins or over

  • £600
Smaller events with ticket prices of £75 to £99

Up to 30 mins (inclusive):

  • £850

35 mins to 50 mins

  • £1,100

55 mins or over

  • £1,300
Moderate sized events with a ticket price of more then £100
  • £1,800
Business speeches, award ceremonies, motivational speeches
  • £2,000

However, please do get in touch about your event, organisation and needs and I can be somewhat flexible in the pricing and work out a reasonable fee for your organisation).

Facilitation

Lucy is a trained facilitator, a Member of the International Association of Facilitators (IAF) and has completed courses with ICA UK including Group Facilitation Methods and Participatory Strategic Planning. Lucy has a lot of experience in facilitating co-production activities, workshops, focus groups, meetings and undertaking other facilitation work.

Lucy’s particular expertise includes:

  • Co-production facilitation
    • Focus groups
    • Workshops
    • Participation in strategic planning, governance and policy
    • Patient, service user, public and young people’s involvement groups
    • Meetings and committees
    • Task and finish groups
  • Meeting facilitation
  • Workshops
  • Research focus group facilitation
    • Patient / service user involvement
    • User research involvement
    • Research advisory groups/boards
    • Co-researcher facilitation
  • General group facilitation
  • Participatory strategic planning
  • Facilitation of training
  • Circle of support facilitation (see Support Brokerage)
Fees:

Click here to reveal the fees

Fees:

Time can be hourly rate, pre-set time commitments, or full time equivalents if more heavily involved in a project.

Hourly rate:

£30 to £40 per hour,

Bulk-bought time:

£110 – 4 hours

£220 – 8 hours

£390 – 12 hours

£740 – 20 hours

FTE:

FTE calculated to a FTE with a salary of at least £35,000 pro rata.

Consultancy:
Lucy Watts MBE Speaking At A Conference

Speaking

Lucy is an accomplished speaker, able to deliver presentations for a range of audiences from keynote conference presentations, to motivational speeches, to talks at small groups and meetings, in-person or virtually. She is able to tailor her speech to your exact needs, be it a professional conference or a small informal support group, utilising consultative speaking whereby she identifies the needs and aims of your organisation or event and tailors each speech to its exact needs. Lucy can talk effortlessly on a range of topics – personal to her story, and factual/educational. Find out more about Lucy’s speeches, past and present, and the kinds of talks she delivers and different subject matters.

Training & Workshops

Training & Workshops

Lucy is able to offer bespoke training workshops on various topics which she can tailor to the needs of your organisation or team, as well as delivering a course of training for your staff and/or volunteers. This could be on a range of subjects around healthcare and disability, to help you improve care, support, services and accessibility, including putting policy into practice, improving transition to adult services, running coproduction groups and more. This includes disability access and awareness courses for businesses, co-production training for charities, the NHS, CCGs and Local Authorities and other organisations/services, and communication training for healthcare professionals. Click for more information.

Consultancy

Consultancy

Lucy is able to act as a consultant and advisor on a range of topics for a range of organisations and services. She enjoys working closely with an organisation, service, charity or provider to improve their care, support or services and to better understand the patient perspective. She especially thrives working strategically with organisations, to set themselves up for success and ensure their organisation fulfils its goals and that charities meet their constituted aims and fulfil the public benefit duty. She tailors the service she offers to the unique needs, setup and services offered by the organisation, charity or business she is working with, and can build in KPIs and other measures to monitor progress.

Coproduction / Engagement

Coproduction / Engagement

Lucy has experience of setting up engagement and coproduction groups including for research as well as for organisations. As such she is able to help you with setting up your own coproduction or engagement group, finding the right structure, drafting terms of reference and the recruitment of members, and continue to provide support long term were contracted to do so, whether physical hands-on help or informal advice/support.

Project Management

Project Management

Lucy has experience of project management both in a voluntary and paid capacity. She is able to meet tight deadlines, ensure good governance is embedded into the project, ensure project outcomes are met in the most effective and efficient way possible, and to keep to budget limits.

Youth Work

Youth Work

Lucy is able to offer her services to working with young people, especially young people with disabilities or long-term health conditions. This can include disability awareness sessions for schools and clubs, youth empowerment workshops and preparing for adulthood workshops, and also mentoring. This is more aimed at young people who have capacity or more mild learning disabilities/difficulties.

Social Media Strategist / Manager

Social Media Strategist / Manager

Lucy has a lot of experience in social media strategy and management, including social media management and marketing particularly specialising in Facebook, Twitter, YouTube and Instagram but I can adapt to any platform, as well as digital campaigns and activism, digital content and copywriting, running digital networks, video content for online, vlogging, and on digital legacies.

Lucy Watts MBE Speaking At A Conference

Marketing

Lucy can offer marketing services to you or your company or other organisation, she especially has experience and expertise around digital marketing where a lot of her previous work and experience has taken place. Lucy can help raise the profile of your business/organisation in the best way to expand your reach and ‘sell’ your business most effectively to the public.

Comms

Comms

Lucy has led the comms for two charities, and offers a combined comms and marketing service as crossover/combined support, recognising the two can be very closely linked. She can manage internal and external communications, including putting in place effective systems, copywriting for various audiences, press releases, video content, websites, newsletters, social media and more.

Lucy Watts MBE Speaking At A Conference

Written Work

Lucy thoroughly enjoys written work, having written blogs, articles, copy and forewords for various platforms, outlets and causes and aimed at different audiences, as well as her personal Lucy’s Light Blog she’s written since 2012, amassing over 450,000 unique views, which is part of this new website.

Media

Media

Lucy has worked with the media many times, including appearances on BBC Essex, BBC Radio 4, Sky News, Victoria Derbyshire and BBC Three, and experience with written media, as well as presenting or appearing in charity or informational videos.

Group Facilitation

Group Facilitation

Lucy is a trained group facilitator who can offer these services to clients. She completed training with ICA UK in 2019 in order to offer this service. She can facilitate any type of group and ensure it achieves its set goals and outcomes and to reach a conclusion or consensus at the end.

On This Page:
Click text to jump to the sections

Professional / Organisational / Other

Lucy Watts MBE Speaking At A Conference

Speaking

Lucy is an accomplished speaker, able to deliver presentations for a range of audiences from keynote conference presentations, to motivational speeches, to talks at small groups and meetings, in-person or virtually. She is able to tailor her speech to your exact needs, be it a professional conference or a small informal support group, utilising consultative speaking whereby she identifies the needs and aims of your organisation or event and tailors each speech to its exact needs. Lucy can talk effortlessly on a range of topics – personal to her story, and factual/educational. Find out more about Lucy’s speeches, past and present, and the kinds of talks she delivers and different subject matters.

Training & Workshops

Training & Workshops

Lucy is able to offer bespoke training workshops on various topics which she can tailor to the needs of your organisation or team, as well as delivering a course of training for your staff and/or volunteers. This could be on a range of subjects around healthcare and disability, to help you improve care, support, services and accessibility, including putting policy into practice, improving transition to adult services, running coproduction groups and more. This includes disability access and awareness courses for businesses, co-production training for charities, the NHS, CCGs and Local Authorities and other organisations/services, and communication training for healthcare professionals. Click for more information.

Consultancy

Consultancy

Lucy is able to act as a consultant and advisor on a range of topics for a range of organisations and services. She enjoys working closely with an organisation, service, charity or provider to improve their care, support or services and to better understand the patient perspective. She especially thrives working strategically with organisations, to set themselves up for success and ensure their organisation fulfils its goals and that charities meet their constituted aims and fulfil the public benefit duty. She tailors the service she offers to the unique needs, setup and services offered by the organisation, charity or business she is working with, and can build in KPIs and other measures to monitor progress.

Coproduction / Engagement

Coproduction / Engagement

Lucy has experience of setting up engagement and coproduction groups including for research as well as for organisations. As such she is able to help you with setting up your own coproduction or engagement group, finding the right structure, drafting terms of reference and the recruitment of members, and continue to provide support long term were contracted to do so, whether physical hands-on help or informal advice/support.

Project Management

Project Management

Lucy has experience of project management both in a voluntary and paid capacity. She is able to meet tight deadlines, ensure good governance is embedded into the project, ensure project outcomes are met in the most effective and efficient way possible, and to keep to budget limits.

Youth Work

Youth Work

Lucy is able to offer her services to working with young people, especially young people with disabilities or long-term health conditions. This can include disability awareness sessions for schools and clubs, youth empowerment workshops and preparing for adulthood workshops, and also mentoring. This is more aimed at young people who have capacity or more mild learning disabilities/difficulties.

Social Media Strategist / Manager

Social Media Strategist / Manager

Lucy has a lot of experience in social media strategy and management, including social media management and marketing particularly specialising in Facebook, Twitter, YouTube and Instagram but I can adapt to any platform, as well as digital campaigns and activism, digital content and copywriting, running digital networks, video content for online, vlogging, and on digital legacies.

Lucy Watts MBE Speaking At A Conference

Marketing

Lucy can offer marketing services to you or your company or other organisation, she especially has experience and expertise around digital marketing where a lot of her previous work and experience has taken place. Lucy can help raise the profile of your business/organisation in the best way to expand your reach and ‘sell’ your business most effectively to the public.

Comms

Comms

Lucy has led the comms for two charities, and offers a combined comms and marketing service as crossover/combined support, recognising the two can be very closely linked. She can manage internal and external communications, including putting in place effective systems, copywriting for various audiences, press releases, video content, websites, newsletters, social media and more.

Lucy Watts MBE Speaking At A Conference

Written Work

Lucy thoroughly enjoys written work, having written blogs, articles, copy and forewords for various platforms, outlets and causes and aimed at different audiences, as well as her personal Lucy’s Light Blog she’s written since 2012, amassing over 450,000 unique views, which is part of this new website.

Media

Media

Lucy has worked with the media many times, including appearances on BBC Essex, BBC Radio 4, Sky News, Victoria Derbyshire and BBC Three, and experience with written media, as well as presenting or appearing in charity or informational videos.

Group Facilitation

Group Facilitation

Lucy is a trained group facilitator who can offer these services to clients. She completed training with ICA UK in 2019 in order to offer this service. She can facilitate any type of group and ensure it achieves its set goals and outcomes and to reach a conclusion or consensus at the end.

Patient / Client Services

Advocacy

Advocacy

Lucy has been supporting clients as an Independent Advocate for a number of years in a voluntary capacity, and is now offering this as a paid service on a self-employed basis and has a client base requiring various types of support. She has particular expertise with Continuing Healthcare (and Children’s Continuing Care), Personal Health Budgets, Healthcare advocacy (including complaints), Social Care Advocacy including under the Care Act 2014, and can also support with benefits processes and assessments. She has a Level 2 Certificate in Independent Advocacy and is pursuing her Level 3 Diploma.

PHB Process Brokerage

PHB Process Brokerage

Lucy offers services as a broker for the Personal Health Budget process, supporting the creation of the personalised care and support plan, sourcing suitable arrangements for care to facilitate the outcomes and meet the needs outlined in the plan, and to support the client through the process and also support the CCG to get it right for patients in line with national guidance. Lucy cannot take on the role of managing the Personal Health Budget itself, but can continue to support through reviews. This can be commissioned by the CCG and/or Local Authority, or by the client themselves, but generally this service is procured by the CCG.

Peer Support Worker / Mentor

Peer Support Worker / Mentor

Lucy has a reputation as being a skilled and effective Peer Support Worker and Peer Mentor. Over a decade now Lucy has been supporting and mentoring other people with disabilities, ongoing health needs and impairments, as well as supporting parents, carers and families. Lucy is able to listen, to support, to signpost to other services, to support with setting goals or planning, and can also help put down in writing their feelings and help them offload. Lucy is also currently developing a peer support work training course and a charter for organisations offering peer support services to ensure PSWs are well supported.

* Full Service List * (click to access drop-down box)

Full List of Services:

Overview:

  • Personal Health Budget Brokerage
  • Independent Advocacy
  • Training
  • Workshops
  • Consultancy
  • Public speaking (conferences, TEDx, groups, motivational, after-dinner, topical speeches, healthcare events)
  • Marketing
  • Communications
  • Social media marketing, strategy and management
  • Project management
  • Group Facilitation
  • Copywriting
  • Content production
  • Administration
  • Freelance writing

Below I break down some examples of the services I offer for different groups. This list is by no means exhaustive.

Services for patients, disabled people, young people, people with long-term conditions, carers, families:

  • Personal Health Budget Brokerage
  • Independent Advocacy
  • Speaking engagements
  • Workshops:
    • Empowerment Workshops
    • Employability Workshops
    • Getting started in self-employment workshops
    • Self-advocacy skills workshops
    • The role of parents in the transition to adulthood
    • Campaigning skills
    • Social media based activism
    • Getting started in volunteering
    • Co-production training
  • Training:
    • Peer support worker training
    • Becoming a patient leader
    • Co-production
    • Becoming a palliative care advocate
  • Peer mentoring
I can provide other services where requested, including building bespoke packages.

Services for NHS, healthcare, social care, other organisations, providers, CCGs, LAs, public bodies etc:

(this list is not exhaustive)

Training, speeches and workshops:

  • For the frontline organisations, services and their staff etc.
    • Speeches sharing my own lived experience, through the lens of different topics or aspects
    • Disability Equality Training (DET) for Healthcare Organisations/NHS
    • Personal Health Budgets
    • Personalised Care and Support Planning
    • Improving the Transition to Adulthood
    • Communication
    • Understanding Patient Experience
    • Improving Patient Experience
    • Proactive planning as opposed to reactive care
    • Care of young adults with additional or complex needs
    • Co-production
      • Introduction to co-production
      • Setting up a co-production group and facilitation skills
      • Strategic co-production
    • Patient involvement training
    • Patient involvement in quality improvement
    • Lived Experience Leadership
    • Sexuality, sex, intimacy and relationships
    • Personalised Care
    • Palliative Care
    • Advance Care Planning
    • Healthcare provider / agency disability awareness training
    • Patient activation and empowerment
  • For commissioners
    • Commissioning for the unforeseen generation (young adults with life-limiting conditions and complex needs who are now surviving into adulthood)
    • Person-centred commissioning
  • For local authorities / social care providers and staff
    • Co-production training
      • Introduction to co-production
      • Setting up a co-production group and facilitation skills
      • Strategic co-production
    • Transition from children’s social care to adult social services
    • Service user activation and empowerment
    • Disability Equality Training (DET) / Awareness and Accessibility Training
    • Speaking on my own lived experience

Other healthcare/social care services:

  • Group facilitation
  • Healthcare communications support and strategy
  • Marketing
  • Consultancy
  • Copywriting
  • Content production
  • Supporting research
  • Patient/Service User Experience Audits and Recommendations – looking at physical accessibility, layout and setting, information provision, communication, engaging with patients/service users,  reviews, gathering feedback, quality improvement, and other tailored aspects depending on type of service.
I can provide other services where requested, including building bespoke packages.

Businesses, Organisations, Companies, Charities, etc.:

  • Marketing
  • Social media management, strategy, marketing
  • Content production
  • Copywriting
  • Communications
  • Project management
  • Disability Equality Training (DET)
  • Accessibility audits and training
  • The Purple Pound – reaching and improving client experience for disabled customers
  • Social media training for staff

For the general public:

  • Public speaking
  • Workshops
  • Disability Awareness
  • Disability accessibility
  • Assistance Dog Etiquette
  • Peer support worker training
  • Assistance Dog demonstrations with Molly

For Schools, Clubs and Community Groups:

  • Motivational talks on a range of topics, including sharing my story and experiences
  • Youth Social Action workshop / speeches
  • Employability workshops
  • For Young Disabled People
    • Preparing for adulthood workshops
    • Empowerment workshops
    • Getting into employment workshops
    • Aiming high in adult life workshops / motivational talks

Lucy's Areas Of Expertise

  • Healthcare (broadly)
  • Patient Involvement (in healthcare and social care, and research)
  • Coproduction (inc Strategic Coproduction)
  • Palliative Care
  • Advance Care Planning
  • Personalised Care
  • Patient Empowerment/Patient Activation
  • Shared decision making
  • Supported Self-management
  • Personal Health Budgets
  • Personalised care and support planning
  • Communication in healthcare
  • Transition to adulthood 
  • Sexuality and disability
  • Patient networks and user-led initiatives 
  • Life-limiting/threatening conditions (LLTCs)
  • Disability
  • Social care
  • Young adult care
  • Digital Legacy
  • Universal health coverage
  • Assistance Dogs

WANT TO BOOK LUCY FOR A SPEECH, PROJECT, BODY OF WORK OR SERVICE FOR YOUR ORGANISATION?

Lucy Watts Ltd Square Logo Final no bg

Lucy Watts Ltd is a company offering bespoke services including speaking, training workshops, consultancy and advocacy services. Set up by Lucy in 2018, she hopes to build the company into a successful and impactful business and enable herself to be financially self-sufficient. She also hopes to support other disabled people into employment.

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