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Get In Touch

Email: support@total.com
Phone: 1-800-Total-Theme
Address: Las Vegas, Nevada

Our Location

MY SERVICES

WHAT CAN I DO FOR YOU?

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On This Page:
Professional / Organisational / Other Services
Patient / Client Services

Professional / Organisational / Other

Lucy Watts MBE Speaking At A Conference

Speaking

Lucy is an accomplished speaker, able to deliver presentations for a range of audiences from keynote conference presentations, to motivational speeches, to talks at small groups and meetings, in-person or virtually. She is able to tailor her speech to your exact needs, be it a professional conference or a small informal support group, utilising consultative speaking whereby she identifies the needs and aims of your organisation or event and tailors each speech to its exact needs. Lucy can talk effortlessly on a range of topics – personal to her story, and factual/educational. Find out more about Lucy’s speeches, past and present, and the kinds of talks she delivers and different subject matters.

Training & Workshops

Training & Workshops

Lucy is able to offer bespoke training workshops on various topics which she can tailor to the needs of your organisation or team, as well as delivering a course of training for your staff and/or volunteers. This could be on a range of subjects around healthcare and disability, to help you improve care, support, services and accessibility, including putting policy into practice, improving transition to adult services, running coproduction groups and more. This includes disability access and awareness courses for businesses, co-production training for charities, the NHS, CCGs and Local Authorities and other organisations/services, and communication training for healthcare professionals. Click for more information.

Consultancy

Consultancy

Lucy is able to act as a consultant and advisor on a range of topics for a range of organisations and services. She enjoys working closely with an organisation, service, charity or provider to improve their care, support or services and to better understand the patient perspective. She especially thrives working strategically with organisations, to set themselves up for success and ensure their organisation fulfils its goals and that charities meet their constituted aims and fulfil the public benefit duty. She tailors the service she offers to the unique needs, setup and services offered by the organisation, charity or business she is working with, and can build in KPIs and other measures to monitor progress.

Coproduction / Engagement

Coproduction / Engagement

Lucy has experience of setting up engagement and coproduction groups including for research as well as for organisations. As such she is able to help you with setting up your own coproduction or engagement group, finding the right structure, drafting terms of reference and the recruitment of members, and continue to provide support long term were contracted to do so, whether physical hands-on help or informal advice/support.

Project Management

Project Management

Lucy has experience of project management both in a voluntary and paid capacity. She is able to meet tight deadlines, ensure good governance is embedded into the project, ensure project outcomes are met in the most effective and efficient way possible, and to keep to budget limits.

Youth Work

Youth Work

Lucy is able to offer her services to working with young people, especially young people with disabilities or long-term health conditions. This can include disability awareness sessions for schools and clubs, youth empowerment workshops and preparing for adulthood workshops, and also mentoring. This is more aimed at young people who have capacity or more mild learning disabilities/difficulties.

Social Media Strategist / Manager

Social Media Strategist / Manager

Lucy has a lot of experience in social media strategy and management, including social media management and marketing particularly specialising in Facebook, Twitter, YouTube and Instagram but I can adapt to any platform, as well as digital campaigns and activism, digital content and copywriting, running digital networks, video content for online, vlogging, and on digital legacies.

Lucy Watts MBE Speaking At A Conference

Marketing

Lucy can offer marketing services to you or your company or other organisation, she especially has experience and expertise around digital marketing where a lot of her previous work and experience has taken place. Lucy can help raise the profile of your business/organisation in the best way to expand your reach and ‘sell’ your business most effectively to the public.

Comms

Comms

Lucy has led the comms for two charities, and offers a combined comms and marketing service as crossover/combined support, recognising the two can be very closely linked. She can manage internal and external communications, including putting in place effective systems, copywriting for various audiences, press releases, video content, websites, newsletters, social media and more.

Lucy Watts MBE Speaking At A Conference

Written Work

Lucy thoroughly enjoys written work, having written blogs, articles, copy and forewords for various platforms, outlets and causes and aimed at different audiences, as well as her personal Lucy’s Light Blog she’s written since 2012, amassing over 450,000 unique views, which is part of this new website.

Media

Media

Lucy has worked with the media many times, including appearances on BBC Essex, BBC Radio 4, Sky News, Victoria Derbyshire and BBC Three, and experience with written media, as well as presenting or appearing in charity or informational videos.

Group Facilitation

Group Facilitation

Lucy is a trained group facilitator who can offer these services to clients. She completed training with ICA UK in 2019 in order to offer this service. She can facilitate any type of group and ensure it achieves its set goals and outcomes and to reach a conclusion or consensus at the end.

Patient / Client Services

Advocacy

Advocacy

Lucy has been supporting clients as an Independent Advocate for a number of years in a voluntary capacity, and is now offering this as a paid service on a self-employed basis and has a client base requiring various types of support. She has particular expertise with Continuing Healthcare (and Children’s Continuing Care), Personal Health Budgets, Healthcare advocacy (including complaints), Social Care Advocacy including under the Care Act 2014, and can also support with benefits processes and assessments. She has a Level 2 Certificate in Independent Advocacy and is pursuing her Level 3 Diploma.

PHB Process Brokerage

PHB Process Brokerage

Lucy offers services as a broker for the Personal Health Budget process, supporting the creation of the personalised care and support plan, sourcing suitable arrangements for care to facilitate the outcomes and meet the needs outlined in the plan, and to support the client through the process and also support the CCG to get it right for patients in line with national guidance. Lucy cannot take on the role of managing the Personal Health Budget itself, but can continue to support through reviews. This can be commissioned by the CCG and/or Local Authority, or by the client themselves, but generally this service is procured by the CCG.

Peer Support Worker / Mentor

Peer Support Worker / Mentor

Lucy has a reputation as being a skilled and effective Peer Support Worker and Peer Mentor. Over a decade now Lucy has been supporting and mentoring other people with disabilities, ongoing health needs and impairments, as well as supporting parents, carers and families. Lucy is able to listen, to support, to signpost to other services, to support with setting goals or planning, and can also help put down in writing their feelings and help them offload. Lucy is also currently developing a peer support work training course and a charter for organisations offering peer support services to ensure PSWs are well supported.

Lucy's Areas Of Expertise

  • Healthcare (broadly)
  • Patient Involvement (in healthcare and social care, and research)
  • Coproduction (inc Strategic Coproduction)
  • Palliative Care
  • Advance Care Planning
  • Personalised Care
  • Patient Empowerment/Patient Activation
  • Shared decision making
  • Supported Self-management
  • Personal Health Budgets
  • Personalised care and support planning
  • Communication in healthcare
  • Transition to adulthood 
  • Sexuality and disability
  • Patient networks and user-led initiatives 
  • Life-limiting/threatening conditions (LLTCs)
  • Disability
  • Social care
  • Young adult care
  • Digital Legacy
  • Universal health coverage
  • Assistance Dogs

Common presentations I give are about:

  • Communication in healthcare – how to get it right every time (including “difficult conversations”)
  • Palliative care, my experiences and how it has transformed and enriched my life and enabled me to live well and exceed my prognosis (well, all of them!) 
  • Advance care planning, my experiences, “difficult conversations” and empowering professionals to have these conversations – and get them right 
  • My experiences of personalised care, which may include any/all of the following – Personal Health Budgets, shared decision making, personalised care and support planning, supported self management, patient activation and patient choice – and often touches on the empowering nature of personalised care
  • Palliative care in the UK and universal health coverage, for my international palliative care work
  • Children’s and young people’s palliative care and being a young adult with a life-limiting condition
  • Sexuality for young people with life-limiting and life-threatening conditions
  • Patient involvement, coproduction, and running patient involvement/advisory/coproduction groups
  • Molly, Assistance Dogs and Dog Assistance in Disability (Dog A.I.D.)
  • Transition to adulthood, my experiences and how we can improve it and get it right for every young person – and what we can do to empower young people (where able) to step up, and support parents (where able) to step back, as I feel parents are the missing link in planning for transition to adulthood
  • Finding my voice and becoming a prominent patient leader, patient advocate, activist, speaker and consultant – how I got to where I am today
  • Living beyond your prognosis – and learning to live with your own death
  • My story generally and within the lens of specific aspects, topics or needs (i.e. sepsis, life on artificial nutrition, living with complex health needs, having a life-limiting condition etc.)

WANT TO BOOK LUCY FOR A SPEECH, PROJECT, BODY OF WORK OR SERVICE FOR YOUR ORGANISATION?

Lucy Watts Ltd Square Logo Final no bg

Lucy Watts Ltd is a company offering bespoke services including speaking, training workshops, consultancy and advocacy services. Set up by Lucy in 2018, she hopes to build the company into a successful and impactful business and enable herself to be financially self-sufficient. She also hopes to support other disabled people into employment.

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